Customer Support Owner
Kandideerimiseks saada meile oma CV ja kaaskiri job@sviby.com
Tallinn
Customer Care
Sinu rollist
Our Customer Support function is the face of Sviby — supporting event organizers and ticket buyers at critical moments before and during events.
We are looking for a Customer Support Owner who takes full responsibility for how our support operates. This is not a traditional first-line support role. You will work hands-on in daily customer service while building and owning the support system behind it. Your mission is simple but demanding: ensure that support runs smoothly, professionally and without recurring problems.
You won’t just resolve tickets — you will identify patterns, improve workflows, and eliminate root causes in collaboration with product and operations. We’re looking for someone who combines operational excellence with system thinking and true ownership.
Sinu ülesanded
Build, configure and maintain the Help Desk system (Zendesk, Freshdesk, Crisp or similar)
Create workflows, automations and response templates
Identify recurring issues based on real cases
Route root causes to product and operations teams
Ensure recurring problems are eliminated, not repeatedly handled
Maintain a high-quality and professional customer experience
Mida me ootame?
Previous experience building or significantly improving a customer support system
Hands-on experience with Help Desk platforms (Zendesk, Freshdesk, Crisp or similar)
Strong system thinking and ability to spot patterns
Willingness to work operationally in daily customer support
Fluency in Estonian and English
Strong communication and analytical skills
Ownership mindset and accountability for measurable results
This role is not for someone looking only for a traditional support specialist position or a people management role.
Sviby tutvustus
Sviby on kiiresti kasvav tehnoloogiaettevõte, mille missiooniks on tuua inimesed kokku ja võimendada LIVE-üritusi. Iga üritus väärib suurepärast publikut ja iga külaline väärib erakordset elamust. Piletimüügist suurepärase kogemuseni!
Kandideerimiseks saada meile oma CV ja kaaskiri job@sviby.com
Küsimuste korral võta meiega julgelt ühendust:
Arnika Kajaste
+372 5819 0891